Many employees prefer texting as it is concise and straightforward, supported by mobile devices and various wireless carriers. Even some companies have gone past the usual means of communication using emails for business transactions.
Also, employees are more reliant with mobile devices close at hand in communicating with their family, colleagues, and clients. Today, mobile messaging is one of the most widely utilized forms of electronic communications that requires governing the same as all other communication channels.
The public sector and financial industry need to capture messages and voice calls under various Public Records Law, Financial Industry Regulatory Authority, and other retention standards. For regulated industries, retaining their business communications and complying with legal discovery obligations are needed.
Many archival solutions are present today, including TeleMessage, that can support various enterprises. It has product lines such as Mobile Archiver, Secure Enterprise Messaging, and Mass Messaging. All of which provides mobile messaging solutions.
Despite several laws requiring mobile archiving, many organizations are yet to establish archiving solutions to monitor text messages and voice calls. Failing to do so means possible risk when facing legal disputes, open records requests, or a regulatory examination.
Here is some information about the Top Pitfalls of Mobile Archiving provided in this infographic from TeleMessage.